Information kept on your device
The game uses browser or app storage to remember progress, boards, statistics, achievements, seasonal progress, preferences, accessibility and audio settings, daily-board status, random installation identifiers, and recovery state. This information remains on your device unless a feature described below sends specific information to Gentle Mahjong's services.
You can remove local information through your browser or device controls. Clearing site data may remove progress that has not been protected or synchronized.
Trophy protection
Trophy protection records a random installation identifier, cryptographic authentication hashes, achievement identifiers, unlock dates, and creation or update timestamps. It does not require your name or email address. Recovery codes should be kept private.
Optional accounts and cross-device sync
An optional account stores a random Player ID, a cryptographic hash of the private sign-in key, synchronized progress and achievements, selected preferences, session records, and account timestamps. Account creation does not require an email address. Private sign-in keys are not stored in readable form.
A secure, HTTP-only session cookie normally expires after 30 days. Account data remains until the account is deleted. You may delete synchronized account data in the game's Account & cross-device sync screen. Local progress on another device is not automatically deleted by a server-account deletion.
When credible abuse is reported, a Garden Keeper administrator may manually review the available information and ban an account. Bans are not automatic. A private moderation history contains the random Player ID, ban and unban actions, the administrator's reasons, and decision times; active sessions are revoked when an account is banned. Players may contact Garden Keeper Support to appeal or request deletion of the account. Deleting an account also deletes its moderation history.
Support and achievement recovery
If you voluntarily contact Garden Keeper Support, the request may include a name or nickname, reply email, message, game version, progress and achievements, random installation and request identifiers, and an optional image or PDF that you choose to provide.
This information is used to review your request, communicate with you, prevent abuse, and restore eligible progress. Support requests are relayed through Resend to the private support inbox. Recovery status and progress are stored in Cloudflare's database so an approved recovery can return to the requesting installation.
Recovery requests expire after 30 days. Expired database records are removed by routine cleanup when support or Garden Keeper administration next runs, and may also be removed manually by Garden Keeper. If a documented legal preservation duty applies, narrowly relevant records may be placed on legal hold; routine and requested deletion is suspended until the hold is reviewed and formally released. Support emails and voluntary attachments are retained only as reasonably necessary to resolve the request, maintain documented security records, or comply with legal obligations. You may request deletion through Garden Keeper Support; the administrator must remove both the private-inbox copy and the matching Cloudflare record unless a current legal duty requires temporary preservation.
Security information
Cloudflare hosts the game and processes ordinary network information—such as IP address, request headers, browser or device information, and security signals—to deliver the service and protect it from abuse. Gentle Mahjong creates cryptographic rate-limit and login-protection fingerprints from limited network and browser information. Expired rate-limit records are periodically removed. These controls are not used for advertising or cross-site tracking.
The support form uses Cloudflare Turnstile, which may process network, browser, device, and interaction signals to determine whether a request is legitimate.
Service providers
- Cloudflare provides website delivery, serverless functions, database storage, security, and Turnstile. Read Cloudflare's privacy policy.
- Resend relays voluntary support messages and attachments. Read Resend's privacy policy.
These providers may process information in countries other than your own under their applicable terms.
No advertising, sale, or profiling
Gentle Mahjong does not contain third-party advertising, sell personal information, use personal information for targeted advertising, or currently use third-party behavioral analytics.
Children's privacy
Gentle Mahjong is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Children should not submit support information without permission and assistance from a parent or guardian. If we learn that a child provided personal information without appropriate permission, we will take reasonable steps to delete it.
Your choices and requests
You may play without an account, choose whether to use optional sync or recovery features, download synchronized progress, delete a synchronized account, clear local data, and request access to, correction of, or deletion of support information. Depending on where you live, additional rights may apply.
For a privacy request, open Settings → Progress backup & recovery → Contact Garden Keeper Support and begin your message with “Privacy request.” Limited information may be needed to verify and complete your request. The private relay does not expose the operator's personal email address.
Security
Safeguards include HTTPS, hashed credentials and recovery secrets, secure session cookies, rate limiting, request limits, anti-bot verification, restricted administrative access, and signed recovery records. No storage or transmission method is completely secure.
Changes
This policy may change when the game's features, providers, or legal obligations change. The effective date will be updated, and material changes will be communicated in the game when appropriate.
Contact
Use Garden Keeper Support inside Gentle Mahjong. Gentle Mahjong is the game and developer name used for this service.